ox99 Privacy Policy
Your personal information is of the highest importance to us — this policy describes in detail how ox99 collects, uses, and keeps your information secure.
1. Introduction
ox99 is a safe and reliable online gaming platform operated for users in Bangladesh. Protecting the privacy of your personal information is one of our primary commitments. This Privacy Policy describes what information we collect when you use the ox99 website (ox99.cam), how that information is used, how it is stored, and what steps we take to protect your data.
This privacy policy is part of ox99's terms and conditions. By using ox99's services, you agree to this policy. If you have any questions about any part of this policy, please contact our support team.
ox99 believes that transparency about data is the foundation of user trust. That is why we have presented our privacy policy in clear and simple language, so that every user can stay fully informed.
2. Data Collection
ox99 collects information in two main ways — information you voluntarily provide, and information that is automatically generated while you use the platform.
2.1 Information You Provide
When you create an account or use services on ox99, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and contact information
- Login credentials (username and password — stored fully encrypted)
- Documents required for identity verification (national ID card or passport)
- Financial transaction details — bKash, Nagad, or Rocket account numbers (for processing deposits and withdrawals)
- Messages and complaints you send to customer support
2.2 Automatically Collected Information
While you use ox99, our system automatically records certain technical information, including:
- IP address and device information
- Browser type and operating system
- Time and duration of access to the platform
- Pages you visit and click data
- Gaming activity log data (betting history, win records)
- Information collected through cookies and similar tracking technologies
3. Purpose of Data Use
ox99 uses collected information only for specific and legitimate purposes. Your information is not used for any unnecessary or unauthorised purpose.
3.1 Primary Use
- Creating, verifying, and managing your account
- Processing deposit and withdrawal transactions (bKash, Nagad, Rocket)
- Managing bonuses, rewards, and promotional offers
- Providing customer support and resolving complaints
- Ensuring the legal age requirement (21+)
3.2 Security and Compliance
- Preventing fraud, money laundering, and other illegal activities
- Monitoring account activity to ensure fair play
- Enforcing responsible gaming policies and supporting users in difficulty
- Maintaining compliance with applicable laws and regulations
3.3 Service Improvement
- Improving platform performance and user experience
- Supporting the development of new games and services
- Providing personalised experiences based on user preferences
- Conducting statistical analysis and generating reports (without revealing individual identities)
4. Data Storage and Security
ox99 uses industry-standard SSL encryption technology to ensure the security of your information. All sensitive data stored on our servers is protected by strong encryption.
Your financial information, particularly details related to bKash, Nagad, and Rocket, is handled under strict security protocols and is used only for processing authorised transactions.
4.1 Data Retention Period
We retain your information for as long as it is necessary. Generally:
- Active account data: for the entire duration the account remains active
- Financial transaction records: for the long term as required by applicable legal obligations
- After account closure: for the minimum time necessary to meet audit and legal requirements
- Customer support communications: for a reasonable period after the issue is resolved
4.2 Security Measures
ox99 maintains the following security measures:
- Securing data transfers through 256-bit SSL encryption
- Conducting regular security audits and vulnerability assessments
- Limited access policy — only authorised personnel can access data
- Providing Two-Factor Authentication
- Automated monitoring systems to detect unusual activity
5. Sharing Data with Third Parties
ox99 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in certain specific cases necessary for operating the service.
5.1 Service Provider Partners
To complete payment processing, we share the necessary financial information with the relevant payment service providers (such as bKash, Nagad, Rocket). This sharing is solely for the purpose of completing transactions, and the relevant third parties are governed by their own privacy policies.
5.2 Game Providers
Games from Pragmatic Play, Spribe, JILI, PG Soft, and other game providers are available on our platform. Minimum information required to operate the games (such as session ID, bet amount) may be shared with these providers.
5.3 Legal Obligations
We may be required to disclose information in response to a court order, government directive, or applicable law. In such circumstances, we will not disclose any information beyond what is legally required.
6. Cookies and Tracking Technologies
The ox99 website uses cookies and similar technologies to improve your experience and ensure the functionality of the platform.
6.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and ensure security. Without these, the platform will not function properly.
- Functional cookies: Used to remember your language and other preferences.
- Analytics cookies: Used to collect usage statistics for the platform, which help with service improvement.
6.2 Cookie Control
You can control cookies by changing your browser settings. Please note, however, that disabling essential cookies may affect your ability to use some features of the ox99 platform.
7. Your Rights
As an ox99 user, you have certain important rights over your own information. We fully respect these rights.
7.1 Access and Review
You may request to view the information we hold about you at any time. We will provide you with a copy of your information within a reasonable time.
7.2 Right to Correction
If any information in your profile is incorrect or incomplete, you may request a correction. This request can be made through customer support.
7.3 Right to Deletion
In certain circumstances you may request that your information be deleted. However, some information may need to be retained in cases of legal obligations or ongoing disputes.
7.4 Data Portability
You may request to receive your account information in a structured and readable format.
7.5 Objection to Processing
You may object to the processing of your information for marketing or other non-essential purposes. Please send such requests to our support team.
To exercise any of the rights above, contact us at: [email protected] — we generally respond to requests as quickly as possible after receipt.
8. Protection of Minors
ox99 is a platform for users aged 21 and above only. We do not intentionally collect information from any minor.
We carry out an age verification process at the time of account registration. If we become aware that information from a minor is held by us, we will immediately close that account and delete the associated information.
If you believe a minor is using ox99, please notify our support team.
9. Policy Changes
ox99 may update this privacy policy from time to time. If significant changes are made to the policy, we will notify you by email or via a notice when you access the platform.
The effective date of the updated policy will be noted at the top of the page. If you continue to use ox99 after the changes, it will be assumed that you agree to the new policy.
We recommend that you review this privacy policy regularly so that you are always up to date on how your information is being kept secure.
10. Contact
If you have any questions, concerns, or requests regarding this privacy policy, please feel free to contact us. Our privacy team will review your request promptly.
Email: [email protected]
Live Chat: Our 24/7 Bengali live chat support is always available. Log in to the platform and get immediate assistance through live chat.
ox99 commits that we treat your privacy with the highest importance and continuously work to keep your information secure. Your trust is our strength.